DISCLAIMER OF LIABILITY
By submitting the order, I confirm that I am fully aware of the contents of the attachment to this “Declaration of Responsibility”. After careful reading, I can completely understand the statement and the attachment. Therefore, I fully agree with them and accept them.
A: USER STATEMENT
I declare that I participate in the activities at the LYNX Center voluntarily and at my own request. I understand that there may be an increased risk of injury, which could include sprains, fractures, impacts, or, in very rare cases, more serious injuries, including the possibility of disability or death. I commit to acting responsibly and carefully towards myself and other participants, adjusting my activities at the LYNX Center to match my abilities. If I am unsure about my capacity to perform any individual activity safely, I will refrain from attempting it. I will also consider my knowledge, experience, physical abilities, and medical condition.
I accept all instructions for the safe execution of activities provided by the LYNX Center staff. I will familiarize myself with all guidelines and adhere to them strictly, including any verbal instructions given by the staff. I understand that direct supervision to ensure compliance with these instructions is not required. I guarantee that the information I provide regarding my age and health is accurate. I am not, and will not be during future visits, under the influence of alcohol, illegal substances, or drugs that impair my physical or mental abilities. I do not have any illness or physical impairment that could pose a risk to myself or others during activities at the LYNX Center. I am not pregnant and do not have issues with sensory sensitivities. After careful consideration of my physical and mental capabilities, I take full responsibility for my actions and their consequences.
I understand and agree that LYNX Center staff may ask any person to leave the facility without a refund of the course, service, or package price (hereafter referred to as “the course”) under the following circumstances:
- If a person violates the instructions or rules of the LYNX Center after receiving two verbal warnings to comply.
- If the staff assesses that a person is under the influence of: i) alcohol, ii) illegal substances, or iii) drugs that visibly impair their ability to safely participate in activities at the LYNX Center.
- If a person brings any object, material, or substance into the LYNX Center that, in the opinion of the staff, poses a danger to themselves, others, or equipment in the facility, and fails to remove it after a verbal warning from the staff.
- If a person does not possess suitable or prescribed equipment necessary for the safe performance of activities. In the case of minors, a guardian, parent, or legal representative must also accompany them when leaving the facility.
I agree that the obligations I have accepted by signing this statement are valid for all visits to the LYNX Center for one year from the date of signing. This means I will not need to sign the statement before each visit during this period. If I experience any changes in my health or physical condition, I commit to notifying the manager of the LYNX Center. If I do not cancel this declaration during my first visit after one year has passed since signing, the declaration will remain valid indefinitely, with the option to cancel at any time.
B: INSTRUCTIONS FOR THE SAFE PERFORMANCE OF THE ACTIVITY
The instructions are presented in the form of “house rules” in the area of the LYNX center, and the instructions are additionally presented by qualified instructors or assistant instructors or other staff of the LYNX center.
C: MANAGER’S RESPONSIBILITY
The contractor or manager of the LYNX training center! IBS Skupina d.o.o., Tomšičeva cesta 13, 1330 Kočevje, registration no.: 3431029000 (hereinafter “Operator” or “LYNX”). The manager is not responsible for damage that users and visitors may suffer to themselves or their property.
D: VIDEO CONTROL
In order to ensure the safety of employees, visitors and property, as well as control entry and exit to the LYNX training center, the manager implements video surveillance. The manager adopted a decision on the implementation of video surveillance in the LYNX training center in accordance with Article 75 of ZVOP-1. The collection of personal data includes the image, date and time of the recording and is secured against access by unauthorized persons. Videos are kept for a minimum of 30 days and a maximum of one year for all cameras connected to the recording device. The data is then deleted, except for the damage data.
E: USE OF IMAGERY AND VIDEO MATERIAL
The signatory of the “Responsibility Statement” expressly agrees that the operator may use photos and videos taken in the LYNX training center for public publication or posts intended for advertising and promotion of the LYNX training center. The signatory is aware that such photos or video material may also appear on social networks Facebook, Instagram, Twitter, Youtube, LinkedIn or Snapchat and the like. The signatory expressly agrees not to use any photographs or videos taken by himself at the LYNX Training Center for commercial purposes without the prior written consent of the LYNX Training Center. Image and video material can also be made with drones.
F: WARNING
Only properly completed “Declarations of Responsibility” are valid. By signing the “Declaration of Responsibility”, the signatory assumes responsibility for the consequences of not following the safety instructions and verbal warnings of the staff of the LYNX training center.
I understand that the use of equipment and the performance of activities in the LYNX training center without following the instructions for the safe use of the equipment increases the risk of injury, which may include sprains, fractures, impacts or, in extremely rare cases, even more serious injuries, including the possibility of disability or death of the user. On the basis of the signed “Declaration of responsibility”, the manager of the LYNX training center is released from responsibility for physical injuries caused to the user or his material goods due to non-observance of the instructions for safe use and explicit verbal instructions of the staff at the LYNX training center. The signatory of the “Declaration of Liability” expressly undertakes not to file a civil lawsuit or initiate criminal prosecution against the operator in the event of injury or damage.
GENERAL TERMS AND CONDITIONS OF BUSINESS AND USE OF WEBSITES
General terms and conditions of online stores accessible at: www.lynx-pro.com and www.lynx-proshop.com (hereinafter: the website), managed by IBS Skupina d.o.o. (hereinafter: contractor, provider or LYNX center), are drawn up in accordance with the Consumer Protection Act (Official Gazette of the Republic of Slovenia, No. 98/04, hereinafter: ZVPot). The general conditions apply between the contractor and the customer for every purchase in the online store, both for the purchase of services and for the placed order for goods.
The General Terms and Conditions constitute an integral part of all contracts concluded between the LYNX Center and the customer and apply to each customer’s order.
It is considered that the customer (hereinafter also: customer, consumer or user) expressly agrees with these general conditions and fully agrees with them when he confirms that he has familiarized himself with them in a special window before placing the order. Terms written in the grammatical form of the masculine or feminine gender are used as neutral and apply equally to both genders.
To make a purchase in the online store, you must be a customer over 18 years old. With the confirmation of agreement with the general conditions, the customer simultaneously confirms that he is over 18 years old.
Information about the contractor:
- IBS Skupina d.o.o., Tomšičeva cesta 13, 1330 Kočevje
- Registration number: 3431029000
- Tax number:¬¬¬¬SI31165176 (the contractor is a taxpayer)
- Business account opened at Banka Intesa Sanpaolo, IBAN SI56 1010 0005 5920 398
AVAILABILITY OF INFORMATION PRIOR TO CONCLUSION OF CONTRACT
The contractor undertakes to always provide the customer with the following information, as specified in 25b. Article ZVPot:
- the main characteristics of the goods or services to the extent that they correspond to the goods or services;
- company name, company headquarters and company telephone number;
- the final price of the goods or services, including taxes, or the method of price calculation, if due to the nature of the goods or services it cannot be calculated in advance;
- information about any additional costs of transportation, delivery or shipping, or a warning that such costs may be incurred if they cannot be calculated in advance;
- payment terms and terms of delivery and performance of the service, deadline for delivery of goods or performance of the service, when necessary;
- information about the appeal procedure at the company;
- familiarization with responsibility for material errors;
- the duration of the contract, where applicable, and the conditions for withdrawing from a contract concluded for an indefinite period or a contract with automatic renewal.
PAYMENT TERMS AND PRICES
An integral part of the contract are the prices that apply at the time of registration and are listed on the website for each course separately. All prices are in € and include VAT – LYNX center is a taxable person.
The customer can pay in the online store in two ways:
- Via bank transfer (Make payment to our bank account. Enter order ID as reference)
- Through the PayPal system (payment card)
ORDER PROCEDURE ON THE WEBSITE AND CONCLUSION OF CONTRACT
An order for services (registration for a course) or goods (products) is considered every placed order that is completed correctly.
Services can be ordered in the online store all days of the week, at any time of the day. By placing an order, the customer agrees to the order and agrees to the general terms of use. The placed order and payment are considered to be the conclusion of the contract.
The purchase of goods is made by filling out the form on the website. We will respond to the customer’s order by e-mail and thus confirm the order. By placing an order, the customer agrees to the order and agrees to the general terms of use. The placed order and payment are considered to be the conclusion of the contract.
The customer submits an order in the online store by choosing and adding the selected service to the basket. After clicking on the basket, the customer is redirected to the page where he enters his information, which is necessary for the order (name and surname, address, possible additional notes, etc.). The customer then selects a payment method and reviews the order summary before completing the order process. For a valid placed order, the customer must also mark his agreement with the terms of business!
The order is completed by clicking BUY NOW. An order that is in stock will be shipped no later than 3 working days after placing the order, which the customer will be informed about with a new e-mail notification.
By clicking on the “PLACE ORDER” button, the customer registers for the course. The customer will also be notified of this at the specified e-mail address and a distance contract will be concluded. By signing up for the course, the customer confirms his familiarity with and agreement with the general business conditions stated here.
For help with online ordering or other questions, the customer can contact e-mail office@ibs-lynx.com or phone 040/718-550.
If there is a change in the data provided by the customer when placing the order, he is obliged to inform the LYNX center about the data change no later than 8 days after the change occurred. The customer suffers all unfavorable consequences of the omission of the notification about the change of data, even if the deadline from the previous paragraph has not yet expired.
OFFER OF GOODS, SERVICES AND GIFT VOUCHERS
The goods and services offered on the website are part of the LYNX center offer. Prices include value added tax and do not include shipping costs, which are charged separately.
Due to the nature of the LYNX Center services, events on the web pages are frequently updated and changed.
Gift vouchers, VOUCHERS and individual activities or activities for small groups that are part of the offer (hereinafter referred to as gift vouchers) are valid for nine (9) months from the date of purchase. The gift voucher can be used directly for the offered courses. In the event that the gift voucher does not cover the entire value of the course, the full value of the course will be charged. Gift vouchers are transferable to another person. Payment of gift vouchers is not possible. After the gift voucher expires, it can no longer be redeemed and no payout is possible.
NOTICE OF LIABILITY FOR MATERIAL ERRORS
The provider undertakes to deliver the item to the customer in accordance with the presentation material and the contract. The provider is responsible for material defects of goods purchased in the online store.
According to ZVPot, the error is real:
- if the thing does not have the properties necessary for its normal use or for circulation;
- if the item does not have the properties required for the specific use for which the customer is buying it, but which the seller was aware of or should have been aware of;
- if the thing does not have properties and features that have been expressly or tacitly agreed or prescribed;
- if the tenderer has delivered a thing that does not match the sample or model, unless the sample or model was shown only for the purpose of notification.
The suitability of the goods for normal use is assessed against ordinary goods of the same type and taking into account any statements by the provider about the characteristics of the goods (educational programs) made by the provider in particular through advertising, product presentation or indications on the goods themselves.
A consumer is a natural person who obtains or uses the provider’s services and/or goods for purposes outside of his professional or gainful activity. The consumer reports the error to the provider by e-mail office@lynx-pro.com within two months from the day the error was discovered and describes it in detail. The consumer must allow the provider to inspect the item. The consumer, who correctly informed the provider about the error, has the right to demand that the provider:
- fix the error on things;
- returns part of the amount paid in proportion to the error;
- replaces a defective item with a new flawless item; or
- returns the amount paid.
If the existence of an error or an irregularity in the service provided is not in dispute, the provider must comply with the consumer’s request to rectify the error as soon as possible, but no later than within eight days.
The provider must respond to the consumer’s request in writing no later than eight days after receiving it, if the existence of an error or irregularity in the service provided is disputed.
The provider is not responsible for material defects in the goods that become apparent after two years have passed since the item was delivered. A defect in the goods is considered to have already existed at the time of delivery if it appears within six months of delivery.
The consumer has the right, if the service was performed incorrectly, to request the service provider to:
- eliminate deficiencies in the service provided or
- returns part of the amount paid in proportion to the deficiency in the service provided or
- redo the service or
- returns the amount paid.
CANCELLATION POLICY AND RETURN OF PURCHASED GOODS
Pursuant to paragraph 5 of Article 43 of the Consumer Protection Act, after concluding a contract with the provider, the consumer does not have the right to withdraw from the contract, which does not apply to goods or services for which the provider explicitly states that withdrawal is possible.
To cancel an order before shipment, we recommend that you contact us at office@lynx-pro.com as soon as possible after placing the order (within 24 hours). We will do our best to cancel your order before it ships and give you a full refund at no additional cost.
At LYNX, we strive to provide the best service for our customers. However, occasionally you may want to return items. This is not a problem at all. and if the items are in perfect condition or in a resaleable condition, with the packaging and labels intact, you can return them. Items must be in undamaged original packaging. We will email you instructions for your case and help you with shipping details. We are happy to refund the price of the item if you return our goods within 14 days of delivery. After receiving the return, we will inspect the returned items. Please note that we do NOT cover shipping costs or any other charges you may incur when sending items back to us.
WITHDRAWAL FROM THE AGREEMENT V (TRAINING AND OTHER SERVICES)
Withdrawal from the course, the rented package, the exam before the committee or other services (hereinafter referred to as the course) is possible only in the case of a written statement (via e-mail) no later than 3 days after renting the course. In the event that the consumer leases a course in which, due to the date of the course, the stated deadline cannot be observed and wishes to withdraw from it, withdrawal from the course is not possible in such a case.
In case of withdrawal from the course within 3 days after the lease, the consumer will be refunded the purchase price in full (i.e. 100%).
NON-ATTENDANCE IN THE COURSE – NEW DEADLINE
If a participant is unable to attend the course for any reason, they can request to reschedule by emailing office@lynx-pro.com. The following conditions apply:
- If the participant notifies the provider at least 14 days before the course, they will be offered the next available appointment at no extra cost. In the event that the contractor will conduct the next appointment outside the validity period of the course lease (9 months), the consumer will be offered such an appointment with an additional payment of 25% of the course value.
- If the participant gives notice at least 5 working days before the course, they will be offered the next appointment, but they will be required to pay an additional fee of 25% of the course value.
- If the participant informs the provider less than 5 working days before the course, they will be considered to have attended.
Exceptions to these rules apply for certification before the commission during the NPK acquisition process and for the exam before the examination commission for obtaining a firearms handling certificate. In these cases, if the participant cannot attend, they must rebook for the relevant term.
Outside of the exceptions mentioned above, the enrolled course is transferable. Participants unable to attend can transfer their spot to another person at any time, but they must do so at least 24 hours before the course begins. In this case, the participant must inform the provider of the substitute attendee’s details, including their name, surname, email address, and telephone number.
Email: office@lynx-pro.com
Any complaints will be resolved by the contractor and the customer through mutual agreement, following the customer’s prior request.
The LYNX Center reserves the right to withdraw from a scheduled course in exceptional circumstances, such as having too many or too few applications for a certain date, if the order was not placed according to the general business conditions, or for other objective reasons. In such cases, the customer will be notified at least three (3) days prior to the course’s implementation via email or telephone.
If the course is rescheduled and the new date is not suitable for the customer, the LYNX Center will issue a full refund of the purchase price. The customer must respond in writing within five (5) working days of receiving notification of the date change, indicating that the new date is unsuitable and requesting either an alternative date or a refund.
In cases of force majeure (such as weather conditions), if the provider determines that performance of the activity is not possible, they will promptly inform the consumer and offer another appointment. For individual activities or small group events, the consumer and provider will agree on the implementation of the activity, within the validity period of the purchased service, which is a maximum of nine (9) months from the date of purchase.
DURATION OF TRAINING / COURSES / ACTIVITIES
The duration of training is calculated in school hours, with one hour equating to 45 minutes. In instances where a smaller group participates, the training may progress at a slightly faster pace. Conversely, when a larger group is involved, it is common for the training to extend beyond the scheduled time indicated on our website. We appreciate your understanding and flexibility in these situations.
CONTRACT DURATION
A contract is concluded for a specific service or purchase of goods as agreed in the contract.
OBLIGATIONS OF THE TRAINING PARTICIPANTS
All participants take part in the course voluntarily and must complete a Declaration of Responsibility during their first visit. This liability statement is valid for one year unless revoked by the customer. After the validity period of one year expires, the statement will automatically extend indefinitely, allowing the customer to cancel it at any time.
The customer acknowledges the possibility of increased risks of injury, which may include sprains, fractures, impacts, or, in extremely rare cases, more severe injuries, including the potential for disability or death.
Each participant must familiarize themselves with the safety instructions provided in the house rules. Participants are required to adhere to all instructions in the house rules, as well as any additional guidance offered by qualified instructors, assistant instructors, or other staff members at the LYNX Center.
During the courses, participants must act responsibly and carefully, considering their own abilities and those of other participants. If a participant feels they cannot safely perform an individual activity, they must refrain from doing so. Participants should be mindful of their knowledge, experience, physical abilities, and overall health.
The staff at the LYNX Center may ask any individual to leave the facility without a refund for the course or package under the following circumstances:
- If the individual violates the rules of the LYNX Center or disregards staff instructions after receiving two verbal warnings to adhere to the rules/instructions.
- If the staff assesses that the individual is under the influence of (i) alcohol, (ii) illegal substances, or (iii) drugs that visibly impair their ability to participate safely in activities at the LYNX Center.
- If an individual brings any object, material, or substance into the LYNX Center that the staff believes poses a danger to others or to the facility, and the individual fails to remove it after a verbal warning from the staff.
- If the individual lacks suitable or prescribed equipment necessary for the safe performance of activities. Additionally, a minor must leave the LYNX Center accompanied by a guardian, parent, or legal representative.
RESPONSIBILITY IN TRAINING
Participation in all training sessions is entirely voluntary and occurs at the customer’s own risk.
The contractor’s liability is limited to cases of intent and gross negligence on the part of the contractor and their associates. Additionally, the contractor is not responsible for any events classified as force majeure—circumstances beyond the control of the contracting parties, such as earthquakes, floods, fires, etc.
Please note that accident insurance for course participants is not included in the service price, and each participant must arrange their own accident insurance.
RESPONSIBILITY OF THE CONTRACTOR FOR THE WEBSITE
The contractor strives to ensure that the information published on its website is current and accurate. The website features product photos that are for illustrative purposes and may not accurately represent reality. Service features, availability, and prices can change rapidly, and the contractor may not always be able to update this information in time. In such cases, the contractor will inform the customer about any changes and provide the next position on the waiting list. If a vacancy arises or a new appointment becomes available, the customer will be notified as soon as possible.
If all spots are filled when the customer attempts to make a payment, the contractor will allow the customer to cancel the order and will refund the purchase price. Alternatively, the customer can choose to exchange the selected service for another one that is available.
The contractor upholds business practices with integrity and diligence, and aims to resolve any potential inconveniences for the customer in the most favorable and friendly manner possible. Once the customer makes a payment, they are responsible for the legal transactions that arise from that payment, thereby acknowledging that the final invoice, which they reviewed before paying, is correct.
LINKS TO OTHER WEBSITES
The website contains links to external sites that are not owned or affiliated with the contractor. These links are provided solely to assist users in navigating additional resources. The contractor is not responsible for the content or functionality of these external websites, and users should review their terms and conditions before use.
DATA PROTECTION
More details on personal data protection can be found on the website in a SEPARATE data protection statement.
INTELLECTUAL PROPERTY
All rights related to copyright, trade secrets, or other intellectual property associated with the products, services, software, images, texts, and content of the website remain the property of LYNX Center and its software licensors. Users are prohibited from modifying, copying, transferring, displaying, publishing, selling, licensing, creating derivative products from, or using this content for commercial or public purposes. LYNX Center reserves all rights on its websites and services that are not expressly granted to the user through these general terms and conditions. Additionally, it is prohibited to remove or alter the copyrights or trademarks of LYNX Center.
RESOLUTION OF COMPLAINTS AND POSSIBLE DISPUTES
For any issues, please contact the contractor at office@lynx-pro.com or 01/5465065. Complaints can be submitted via email or in writing to the company’s address. The contractor will respond within five working days, confirming or rejecting the complaint and suggesting solutions. This process is confidential.
If the contractor does not respond within five working days, they will inform you of the delay and provide a new deadline.
According to Article 32 of the Act on Out-of-Court Dispute Resolution (ZIsRPS), LYNX Center does not recognize any out-of-court consumer dispute resolution providers. Users may submit initiatives on the online consumer dispute resolution platform (SRPS) via the provided link.
Both parties agree to resolve disputes amicably. If that fails, the competent court in Kočevje will have jurisdiction.
By confirming your purchase on the website, you acknowledge that you have read and agree to the general terms and conditions available online.
FINAL PROVISIONS
These general conditions apply to the contractor and customers from the date of acceptance until canceled or changed. The contractor may modify these terms and will post updates on its website.
If any provision is found invalid, the remaining provisions will remain effective, and the invalid part will be replaced to align with the contract’s intent.
Acceptance of these terms occurs upon order submission.